Shipping & Returns
Our order desk at Dale Trimble and Associates processes most orders within 24-72 hours of receipt of the order. You will receive a notice by email when the item is shipped and we will receive delivery notification upon delivery to you.
1. Shipping in Canada
By Expedited Parcel (Canada Post) – Your shipment within Canada delivers the next business day locally, 1 to 3 business days regionally, and 2 to 7 business days nationally between major Canadian centres. Shipment is tracked and insured.
2. Shipping to the U.S.A.
By Expedited Parcel USA - Shipments to the United States start through Canada Post which transfers to the United States Postal System. There is a delivery expectation of 6 to 12 business days between major centres in the USA (some exceptions apply). Shipment is tracked and insured.
3. Customs Information
For items shipped by Canada Post/USPS to the United States of America, no brokerage fees apply. All products are covered by "The North American Free Trade Agreement" (NAFTA) therefore no duty is applied. Customs forms for all packages list the value of your order's contents by product type.
4. International or RUSH shipments
Please contact us for prices and delivery times.
If an item does not meet your needs and is returned within 30 days of delivery we will refund the cost of the item in full less the shipping cost. Please contact us by email for instructions for returning an item before you ship: firstname.lastname@example.org Note for US customers - our U.S. post box in Seattle does not accept packages and it will be returned to you.